First Watch

I don't typically write reviews and have always had a good experience at other locations but unfortunately our service here earlier today was laughably bad. We started out just ordering drinks since we needed more time with the menu and when we received them we realized that we did not get straws which alone is a very minor thing, but it took our server at least 15-20 minutes to come back to our table for our food orders at which point we asked for straws. The food that we did receive was as good as expected but there must have been a royal mixup in BOH with our orders because the food was significantly different from what we ordered. My boyfriend ordered the steak and egg hash with scrambled eggs and no sides or substitutions but received over easy eggs and a piece of gluten free bread (the dish is listed as coming with parmesan ciabatta which he was excited to try) as well as a side of million dollar bacon? We were genuinely so confused and my order was even more messed up but the server who handed it out (who was different from our original server which probably contributed to the confusion) believed everything to be correct. I am vegetarian and ordered the traditional breakfast without meat and received a plate of bacon and mixed greens... she said she thought I ordered no eggs and to sub for greens which again I have no idea how such a thing could have been interpreted, especially considering our receipt had everything listed correctly. We just asked for mine to be redone since I couldn't eat it and she ended up pulling out her own notepad to retake my order which was really weird to me considering she could have just talked to our actual server. She offered to sub the meat for greens which I was fine with. The second time around it was our server who came by with my order but it was just eggs and potatoes with no toast or greens. She said the toast was "still coming out" which was kind of odd since I wouldn't expect toast to be something that takes long but I never ended up receiving it. She did not apologize for or even mention the mixup with both of our orders, which leads me to believe the other server did not tell her about what happened. Our server also did not check in on us after receiving our food and only came by once to drop off the check. It was near closing time at this point so we didn't want to make a fuss but it's pretty upsetting paying full price for incorrect orders with missing items even after having it remade. I could understand more if we had arrived later and stayed past close but we came right around 1:30 and left a few minutes before 2:30. I really don't think I've ever received such poor service at a restaurant and it's clear there are some major communication issues among the staff since the order mixup could have easily been avoided or at least better amended. Overall a really bizarre experience that left us frustrated and not wanting to return to this location.

The food was worth driving out of the way for. The server did a great job, too. And the gluten free toast was actually good.