Honestly, I’ve given this particular location more chances than I should’ve, mostly because I’ve never really put in value in myself. But when it comes to trying to get nice things for my mom, that’s a different story. Today, I ordered on the app, trying to get better food quality from the other location outside of the neighbor, despite the fact that this location is right down the street.
It’s become a running family joke when we ordered from here when we were out of eggs or just too tired from working late to make breakfast. We usually chuckle and shrug at given left over fruit and soggy toast that I usually try to just retoast.
Today, though, I wasn’t able to get deliver from the other location cause the app always defaults to nearest restaurant, my usual way around this, didn’t work. As if it wasn’t bad enough for the delivery driver to deliver this order over an hour after I had ordered it despite the location being right down the street, the food was the killing joke.
My mom, who already has a hard time with food on the glp diet, found no meat in her omelet. None, in an omelet meant for meat. No ham, no sausage. Old fruit that I had to chuck and race down to go cut up some fresh strawberries and add some blueberries in a separate bowl; which has become routine at this point.
What I got? A burned omelet (should’ve remembered to take a photo instead of throw it in the trashcan), overcooked potatoes, and again, soggy gluten free toast.
Yum, right?
When I finally decide the usual family joke is a killing joke burning a hole in my hard worked money, I am rudely hung up on when I politely ask for the manager. Notably, not to complain, yet, but was hung up on. The excuse I get when I call back is that the machine supposedly hangs up when out on hold.
I am then told the manager is new, from the location I actually like. A promised refund later and newfound courage, I can only hope a change of management can turn a killing joke into a stale one of the past.