Five Guys

Wish I could give a 5 star review but I have celiacs disease and have had positive experiences with Five Guys however my last time going they overlooked my ask for Gluten Free, I called and was told by the employee that he would put a note in the back for me to get a free burger and shake the next time we came. We went by today and the manager said they couldn’t honor it because it was a couple weeks ago. I am disappointed because there are only so many places that do GF burgers decently and now I will not trust this Five Guys as they don’t honor their promises.

I like that I can get a gluten free burger and gluten free fries, but it's not great food, just good food. Suggestions: - offer a gluten free bun; I'll even pay extra for it. It's too messy to try to eat a juicy burger wrapped in lettuce, and it's near impossible to knife and fork it without a plate. - diced onions are not compatible with a hamburger. I would much rather have an onion slice. - I get that overfilling the fry cups makes it seem that I'm getting a lot more fries (which I truly am), but I would just prefer a larger cup that can hold all my fries. I understand I may be in the minority on this one.