Five Guys

Disappointing Experience at Five Guys Pacific Commons – Staff Uninformed and Unprofessional I had a deeply frustrating visit to Five Guys at Pacific Commons. As someone with dietary restrictions, I always check allergen information before ordering. Shockingly, the staff seemed completely unaware that their own restaurant provides an allergen and nutrition chart. I had to specifically request it, and even then, the staff member appeared confused and unable to understand basic English. The chart clearly stated that their fries do not contain gluten, yet the staff insisted otherwise without even reviewing the chart. When I asked to speak to the manager, the situation worsened. The manager also struggled with English and instead of addressing my concern, both employees spoke in Spanish in front of me for several minutes. Eventually, the staff member relayed that “everything has gluten,” contradicting their own printed materials. This lack of communication, disregard for accurate allergen information, and overall rudeness made for a very unpleasant experience. I do not recommend this location, especially for anyone with food sensitivities or who expects basic professionalism.