Flanagan's Pub & Grill

I honestly don't even know where to begin. My husband and I were visiting here for a few days. Pub had a variety of gluten-free options on the menu listed. Also said on every page to inform the server if you had an allergy and they would handle it. The first thing we asked was if they have a separate fryer they said no but they listed their wings and coconut shrimp as gluten free. FALSE. IT'S NOT GLUTEN FREE IF IT'S IN THE SAME FRYER!!! We then tried to get clarification from the server who initially brushed us off and ignored us and kept asking for a drink order..When we kept asking questions she just running back of the kitchen and the owner giving us random answers that made no sense. We then we just finally asked to talk to the owner who was lovely and came over to tell us that no, they don't have a separate fryer but they have all these other gluten-free options. I said how can you call the wings and shrimp gluten free if they're in the same oil?. She then said well when we have time we'll do them separately but not when we we are busy. So I said why don't you put that on the menu???? I kindly told her it should be listed as gluten-friendly instead of gluten-free all over the menu. Very deceiving and actually unethical. Unreal. I then got coconut shrimp which was overcooked and mediocre. My husband is the one with the allergy. He was able to get ribs and potato skins. The salad I ordered had a vinaigrette that had an aftertaste and there was hardly any cheese or walnuts on it...the part I was actually looking forward to the most. But here's the kicker. I ordered grilled chicken on the salad to get an extra protein and it never came. I said oh I ordered this with chicken and she said oh, The kitchen messed up. I'll go back and have them make you a piece of chicken right away. 45 minutes later no chicken. The waitress literally disappeared. When she finally came back I said where's my chicken? She said oh. I took it off the bill for you because they won't make it. WTH?! She said "oh everything is messed up in the kitchen tonight and so I saw it come out without the chicken and asked him to make your chicken and they said no" . So I just took the $4 off the bill. I said so. I guess I can't have chicken?! She starts randomly apologizing and then takes the bill thing at the table with the handheld and expects me to do the tip right in front of her while she's staring at me. Completely uncomfortable. It was the most awkward, bizarre, awful experience I've ever had at a restaurant. They need to get it together. Food allergies are very serious for a lot of people and you can't write things that are blatently incorrect on the menu when it comes to food allergies that could be a legal issue. I left hungry dumbfounded and disappointed.

Had a great experience at Flanagan’s! I have celiac disease and our waitress brought out another employee who was kind enough to talk me through what I could eat. I really appreciated it! I ended up getting the summer salad and really enjoyed it.