Booked this place for 6 PM because of rave reviews from a family member.
Admittedly, the person on the phone did say they were busy but could manage a booking for 4.
We arrived 5 minutes early and were promptly served and seated. We ordered about 10 minutes, orders were I'm by 6.10
At 6.50, we didn't have the four pizzas and salad we ordered.
We also noticed that two tables [of two] who were seated after us had received their orders.
We asked the service person, and pizzas came out about 10 minutes later.
1 hour wait for pizza is never a good sign, so we were hoping the food would be amazing.
Unfortunately my wifes pizza arrived 10 minutes later, with the rest of the table having nearly finished theirs.
My wife ordered a seafood option on a gluten-free base. Maybe that is what made it take longer.
Now a positive is that she said her gluten-free base was the best she has ever had.
Unfortunately, she waited 1 hour and 10 minutes, and her pizza was heavily cooked on one half and lightly cooked on the other.
Being pregnant, under cooked seafood isn't a safe option, but also the burned side wasn't enjoyable. So I ate the parts she avoided to avoid waste.
We ordered a tiramisu to go because we were all so disappointed we didn't want to wait any longer.
When paying the bill, it came to $160.
So, all in all.
Service 2/5 - adequate to good. Provably should have been proactive in saying there was a wait.
Food 2/5 - inconsistent, some of us liked it, others said meh.
Overall, 2/5 - I wouldn't think waiting for 1 hour or 1 hour 10 is ever acceptable.
Our family business is hospitality. There were 60 years of experience in running restaurants sitting at the table.
I think when food is delayed, it really puts the pressure on everything to be exceptional.
When it isn't , it feels like wasteful of time, money, and a nice night out with family.
One caveat - my pizza was delicious, and I enjoyed it.
Maybe order take away if timing matters to you.