Poor service by waitress with a poor attitude. Table booked with a dietary requirement alert.
Poor understanding by waitress of the difference between allergy, intolerance, and preference. My family member then ordered a meal listed on the menu as "gluten free". When the food arrived, my family member then wished to clarify whether it was indeed a gluten free meal, since certain foods were on the plate that were not listed on the menu - the waitress did not know and sought to clarify from the chef. The eventual response was "the potatoes will be gluten free, but it has dukka on top which we cannot guarantee is gluten free" - which is somewhat concerning since the menu actually does list dukka as an ingredient in that meal that is labelled as gluten free. The waitress then proceeded to lecture us about the importance of disclosing an allergy despite our online booking having stated that there was a dietary requirement, her failure to ask when seating us at the table, and my family member's ordering of a gluten free meal.
Overall, I suspect there is simply a total lack of understanding of the menu by this particular waitress.
This is unfortunate, since the food itself was actually rather nice and well cooked.
Furthermore, the side of vegetables was delivered once the main meals were almost entirely finished. This is something I would understand if it were a busy time, however we were the only customers in the entire restaurant.