Franks Restaurant and Mussel Bar

Afraid our 1st visit to Franks last night was let down by really poor service for our table for 4. The waitresses serving us clearly had just started and not had any training before being let onto the floor to serve customers. I will say this is of no fault of their own, really the responsibility of the management. Took drinks order, after 10 minutes of waiting for them to be brought to the table (could see them on the bar), we were asked if we were ready to order food! Drinks came over, bottle of wine and 2 glasses plonked on the table in an empty wine cooler (that was not chilled) leaving it to me to open the bottle and pour. Waitress had to ask for advice on gluten free option, and what the soup of the day was. Starters came in good time but served without the rolls as stated menu. Mussel starter would say 10% of it was empty shells, never did get any bread to accompany the prawn salad. We had to flag attention for extra rounds of drinks all evening and nobody came to ask if everything was ok once. The main meals were lovely as was the quality, taste and quantities. Felt obliged to pay the service charge as it stated it went to the staff, and its not their fault they haven't been trained. Would have been a glowing 5 star review if the service was to the level expected of an eatery pitched as a top dining experience.