Fratellino

Hi guys, I sent the below last Thursday in response to your email "how was your experience?" but not sure whether you received as I received a Bounced message re the email address replied to (?) . Anyway, here fyi comments my dinner 8/3: Most of the food for our party of 3 was Good BUT.. By 7 pm you had run out of gluten free pizza bases which at that time of night is unacceptable. As someone who is very gluten intolerant, I would have booked elsewhere if I’d thought there was any risk of that occurring. Instead I had the Pasta "di mare " but w GF pasta. The seafood and sauce were good, no probs at all. On the other hand, the pasta itself was way undercooked- my guess is by about 5 minutes or more - and essentially inedible. (Gluten free pasta takes a LOT longer to cook than regular pasta). My plate returned to the kitchen w almost all the pasta still on it. I brought this the attention of ur waitperson and she said she would let the chef know. End of the night we get the bill and we were still charged for the dish. This is unacceptable and suggests that either the server did not bring the issue to the attention of the manager to remove the item from the bill, or the server did so and the manager made a bad decision not to. Spoilt my night and I went home and made myself something to eat as I was ravenous. Two stars deducted for the service shortcomings.

Pizza's are fine, gluten free base is relatively good. Service a bit disappointing - called to pick up an order with a 20 min waiting time (which seems to be reasonable), but had to take with another half hour at the shop to get the order.