Fresco Trattoria Pizzeria Partenope

This evening I went to eat at Fresco with 3 friends. I should point out that I am celiac and we had chosen the place precisely because of this and also because I had eaten there other times so I knew the product. This evening I ordered my gluten-free pizza and the waiter, as always very correct, informed me that there could be a risk of contamination etc. I decided to take it anyway. The first two pizzas arrived at the table, including mine which, as soon as it arrived, I immediately understood that it was not gluten-free. Having been celiac for 12 years now, I can immediately understand when a product is gluten-free or when it is not. In addition, I know their gluten-free pizza and the one that arrived to me had neither the thickness nor the characteristics of their gluten-free pizza. I pointed this out to the waiter who took the pizza away and later came back to give two slices of it to two of my friends. And of course, I was happy that he gave two slices to my friends, but I suffered the damage as a celiac. I waited twenty minutes for my pizza, which wasn't even as good as the other times, while my friends ate their dishes. In the end, with the bill, I expected that they would have had a minimum of attention for the mistake made. Instead, no, I paid for my pizza, ate a pizza that didn't satisfy me, and what's more, they apologized for what happened only after I pointed out that the mistake made was extremely serious. And I repeat, thanks for the two slices given to my friends, but in the meantime I was left, celiac, without pizza and having to wait some more time before being able to eat something.

I am not a picky person but i probably had one of the worst experiences of my whole life: 1) booked a table for 15 specifically asking for a gluten-free pizza for a friend’s son coming from abroad. After receiving 100% reassurances during the booking once I get there they didn’t have any gluten-free meal at all (I had to order one from Glovo) 2) Disabled bathroom blocked by a huge tv + tv stand into it 3) Asked to warm some milk for a baby but it was completely spilled in the kitchen Bitter and sad experience