Freshii

I feel awful leaving this review because other employees have been amazing, but it had to be done. I don’t think I can come back after this. The man working today needs proper training and possibly an overseer. I asked for a gluten free Oaxaca, told him I am gluten free multiple times, kept reminding him what was gluten free and what wasn’t, and when we finally got the order together I even tipped because I felt bad for him. While ordering he kept saying he didn’t have any of the protein I could eat “it’s in the back, I don’t have it in the front” and I asked what my options were and he listed them out, I asked if I could do tofu then, and he said “oh that’s not gluten free”. I’m confused why he read out options that had gluten. Whatever. I paid. While making the wrap he said “I’m out of beet slaw I’ll replace it with _____” and the cilantro lime sauce was out too (I asked if it was possibly to substitute the sauce to that earlier, so it was kind of frustrating that he originally told me yes and I can’t eat most of the sauces). Then suddenly I notice he left my wrap behind and I saw the croutons and asked “are those gluten free” he said “no, I’ll remove them” and took each one by one by hand and threw them out (cross contamination). It’s unfortunate. I want to express how great my experiences have been in the past, but this man is not well trained, and I believe may not care at all. He was also weird about me asking if the croutons were gluten free. I already knew the answer but I wanted to see what he would say. I just can not believe the experience I’ve had. I never want to pay first just to find out half the ingredients are missing as he’s already making the wrap. 1:29pm June 25 2025. Just left the place.

Freshi is my favorite place to eat here. They take allergies seriously! Celiac friendly