Fuel at Five Points

I really wanted to like Fuel. After all coffee and gluten-free items are perfect for me. So I went there for just the second time to use a gift card my wife got me. I placed my order and showed the clerk the receipt from the previous visit, which also had the gift card number. He couldn't get it to work so I found the original gift card I was sent and gave him the QR code to scan. After he failed to get it to work, he claimed I had already used the entire gift card amount. "That's not true," I said. "I've only been here once before and I showed you the receipt which showed I used $6 something on the $25 gift card." He tried and failed again, claiming there was nothing left on the card. Instead of trying to solve the problem, he advised me to call someone about the gift card. Incredibly poor and inept customer service, wasting my time and wasting the money that still remains on the gift card. Not Fuel. But plenty of other F words come to mind. Fooled (me). Failed. Flawed.

This is a great local coffee shop. Good coffee. Good selection of foods. Gluten-free or diet specific is a little limited, but they're improving that menu selection.