Fusion Japan

I had a family member and her friend go into this place for lunch on 1/3/25 and my family member was treated awfully. The waitress was disgusting, rude, unprofessional, and for a lack of better professionalism bitchy. Although she doesn’t speak english well, that is NOT an excuse to treat someone with such disgraceful attitude. Poor people make poor waiters. The head chef even came out to apologize for the waitresses attitude. If other employees at a business are acknowledging how appalling their co workers behavior is/how they treat customers; then it needs to be taken care of (this specific waitress has worked here for quite a while and always kept this attitude). Not only was the waitress part of the bad experience but her mixing up food and continuously getting the food orders wrong for the duration of the time my family member and her friend were at the restaurant for lunch. Almost all the food orders came out wrong and the waitress had taken food OFF the table to “take it back” AFTER it had already been placed on the table, which is rude in itself. My family member is gluten free: gluten effect’s her quite negatively. Mixing up food, not labeling food, setting random food on the table, taking it off, not answering questions about the food being set down on the table, is absolutely unbelievable. It’s especially upsetting that this waitress said that they “didn’t have gluten free food” when there is 100% gluten free food at this business. This is the epitome of unprofessional business. It needs to be fixed.

I used to love this place until asking for gluten allergy accommodations. Please don’t eat here if you have food allergies. Multiple times we order & call.. only to be yelled at on the phone to NOT call about gluten free accommodations because they “understand”. As a restaurant, don’t offer accommodations if you continue to cross contaminate the food multiple times we have ordered!!!!