I always regret having to give a negative review - and I rarely do so - but I went into this ice cream shop because of the excellent reviews and I left really disappointed.
I purchased a cup of two flavors - €2.90 - pistachio and stracciatella: beautiful in appearance, creamy tasting, but it had no flavour. It also left me with a bitter aftertaste for about 15 minutes.
As for the service, the staff were kind and polite but superficially knowledgeable about the ingredients (for those who are allergic, specifically for me who unfortunately am allergic to corn, soy and peanuts). For each flavor there are any allergen labels, but they were practically everywhere.
For me, ice cream is something else, but certainly for those who are gluten or lactose intolerant, it's a compromise.