The quality and inventiveness of the gelato itself is famous across the world, but some of the staff here at the Norwest are the best I've come across.
Had the pleasure of being served by Zack who was incredibly knowledgeable and accommodating of my daughter's celiac needs without us having to explain anything. He provided an information sheet with the Gluten and allergen content and the. went out back to get the tasting spoons and gelato from the sealed containers to avoid giving her traces of gluten, just in case.
My 8 year old and I very much appreciated the effort and fantastic service.