Tried 3 times to contact before posting this review but since noone wanted to call me back, here I am. I ordered 2 gluten free pizzas (at an additonal $4 per pizza) equating to an overall order of just under $80. When I got home (I live 45 mins out of town) and opened the box, I realised we had been, what I can only assume, given childrens pizzas instead of family size. I tried to call and speak to someone, I was told "gluten free is smaller and also doesnt look pretty so thats why". These Pizzas were $30 each and were less than half the size of their regular pizzas. When i tried to explain this to the person on the phone, I was brushed off and told the manager would call me. Noone has since called me. I also emailed twice (with pictures) noone has responded.
We have been to Giovanni's a number of times and have never experienced such awful service, we are familiar with the regular size of their pizzas and were shocked that, you pay extra for gluten free bases to receive half a normal order.... A simple courtesy call back would have been sufficient to resolve the matter, but service doesn't seem to be that important to Giovanni's anymore.