Grand Ole Creamery

Great flavors! They have a lot of toppings changed regularly, with gluten/dairy free options, and sorbets as well. The homemade waffles are also delicious!

Specifically went here because they list gluten free options. I walk in and was not acknowledged (I was the only one there) so I looked at all of the flavors. I finally said hi to a girl that was leaning into the ice cream cooler and told her I wanted to order. I then told her that I had a gluten allergy, but she and another employee started laughing. The one employee had his hand over his mouth because he was laughing so hard. She then said she could write down what I wanted and get them from the cooler, which was great, but she started laughing again. Wow, how great is it to laugh about my health?? I told her that I'm not getting anything because they're laughing at me and I walked out.

Updated 8/14: Received a call from the person who took my order on Wed 8/9, admitted fault was on their end and it should've never happened. Am being refunded half the order. I am revising my review. (original review) I arrived at 1210p today to pick up an order of 44 individual scoops of ice cream for a work event (which I had to call in on Wed 8/9, as your website still doesn’t accept online pickup orders--by the way, it was also down in April when I tried to place the same type of order for multiple single scoop orders to go for a meeting). My credit card was charged for it, receipt sent to my email, etc. When I arrived to pick it up, all 5 employees working were surprised, no order was ready for me. Rebecca, who appeared to be in charge, said to me "Oh none of my coworkers told me." She asked if I could then tell her all 44 individual scoops that I ordered, which I couldn't because the receipt I was provided via email was only for the total amount, not a breakdown of items (again, since their online ordering system was not working). They finally started packing at 1225p and I left at 1245p (work meeting starting at 3p). THEN...when I got to work, NONE OF THE CUPS HAD THE FLAVORS WRITTEN ON THEM. When I called back to be like how am I supposed to serve these, the employee on the phone also told me they used the same scoop for all ice cream flavors. Cross contaminating all scoops. I have ordered this for an office appreciation event, and we have people who have deadly nut allergies, Celiac disease, religious needs to avoid dairy etc. How am I supposed to serve this to them? I spent over $275 on ice cream and I don't know how I am going to be able to serve this without at least half of the people in the room being alienated from enjoying what was supposed to be a treat for them. I am now on the phone with an employee who is telling me that they don't label individual flavors as that is not their protocol. I mean, how are you supposed to tell Mango and Peach apart (they're the same color), and Chocolate vs. Coffee vs. Chocolate Peanut Butter apart (again, SAME COLOR)?!?!?!??! He also is telling me that it is their procedure to use the same scoop unless they're told there are nut allergies in which case they use a new scoop but that we should expect cross contamination.