Great Divide Brewery & Roadhouse

🫥Disappointing Experience Despite Planning Ahead Yesterday, we dined at Great Divide with a group of about twelve people. We had made our reservation more than a week in advance, hoping to ensure a smooth visit. Unfortunately, despite our efforts, the experience was unnecessarily frustrating and fell far short of what I’d expect from an established restaurant. As someone with dietary restrictions, I try to plan ahead to avoid putting staff on the spot. Before our visit, I checked Great Divide’s website and tried calling to confirm gluten-free and dairy-free options. I was assured over the phone that the in-person menu would clearly list allergens and that the waitstaff was experienced and could answer questions easily. However, upon arrival, our tables were not ready, despite the reservation. We had to wait for extra seating to be added after being initially seated—which, as anyone dining with kids knows, is not a small inconvenience. Once we settled in, I asked our server about gluten-free options, since the menu (both online and in-person) offered no allergen details. Her response was, “I don’t know gluten. I’m not a gluten person.” She seemed confused and even slightly annoyed that I was asking, despite the assurances I’d received on the phone. She then had to go speak to the kitchen. Which is fine but that is also what I had asked to do / tried to do several times prior to being there and was brushed off and told that everything would be ready and clear when we arrived. Beyond the dietary confusion, service overall was VERY slow. It took nearly 40 minutes just to receive drinks, and even longer for some who ordered simple items like lemonade. Meanwhile, no manager ever came by to check on us or address the clear issues, despite being made aware that our group was agitated. When the food finally arrived, my meal (the half bird) was disappointingly underseasoned and completely lacking flavor. I truly believe Great Divide could do better. My advice to management: • Support your staff so they’re equipped to handle large parties confidently, especially regarding dietary questions. • Consider assigning a second server for big groups to reduce stress and long wait times. • Provide clearer allergen information on your menu to avoid confusion and help guests with food sensitivities feel safe and welcome. • Have management check in proactively when significant delays or issues arise. We were looking forward to a pleasant outing, and it’s unfortunate that a situation that could have been easily managed became so stressful. I hope Great Divide takes this feedback to heart and improves both their service and guest experience. TL;DR: large group tables not ready despite a reservation, extremely slow service, staff unprepared for group size and food allergy questions even though I called ahead, no manager checked in even after waiting over 30 min for drinks and food was bland. A frustrating experience that should have been avoidable.

Very friendly and knowledgeable! Helped me find gluten free options! So happy to hear you also have gluten free chicken after 3pm. Will be back

I love that they have gluten-free options.