Gregorys Fish & Chip Shop

Appalling customer service time and time again. My husband is disabled struggles to stand for long periods of time so I ordered his gluten free food ahead. When he got there they just started making it. After 10 mins despite it being called in half an hour before, obviously forgetting it or giving it to another customer (not for the first time as they never bother to take names to see who's food is who's). Other customers asked my husband if he was okay as he was obviously in pain but the manager was completely unfussed, too busy arguing about whether we had ordered ahead or not. He finally tried to cancel his part of the order and she cancelled the whole thing including our food for our children. He left at that point and fell over outside the shop. Luckily passers by were there to help him up. At this point possibly it was a misunderstanding but when I went to shop to find out what happened as he had come home in tears she just justified everything again, not once saying a simple sorry and just asking why I bothered coming if I obviously didn't want to use them anymore. Unfortunately this is not the first time they have done the same thing but it definitely the last time for us. I showed her the call log and she just said well how do I know what was said on it. Even when I told her he had fallen over she didn't care at all. To me this behavior is unjustifiable and from other reviews not unfortunately uncommon.

The people working there very friendly and helpful. The gluten free fish was so nice chips was ok mushy peas really nice