Grill'd Burgers - Toowong

I messed up my order, it was supposed to be gluten free and once I realised the order was ready. I just asked if they had gluten free buns that I could pay for and they said they wanted to remake it for me free of charge. Not what I was expecting but really appreciated. They fixed it super quickly and we’re super helpful. Very lovely service staff.

I'm actually really disappointed with this Grill'd. I went here yesterday and I ordered a gluten free burger for takeout at around 8pm. They were about to close, so I did takeout. When I got home, I took a bite of my burger and it tasted really good. That's not until I realized halfway through that I the bun was indeed not gluten free. I ended up getting a stomach ache and mild hives as I consumed alot of gluten. Normally contamination and little amounts of gluten are fine with me, but considering this was a whole piece of bread, that was not okay. I'm actually really angry because I would've gone back and asked for the gluten free bun that I specifically ordered, but they were closed. I had to throw out the rest of my burger. Extremely poor service I received as they didn't give me the gluten free bun and although this could be a kitchen accident or miscommunication, Grill'd should know better than to make mistakes like this :(