Grill'd Broadway

I recently visited Grill’d, hoping for a satisfying burger experience, but left disappointed. The food was noticeably dry, particularly the beef patty, which lacked juiciness and felt overcooked. The gluten free bun didn’t help either—it was stale and crumbled easily, making the meal less enjoyable. It was dense, dry, and had an off-putting aftertaste, far from the quality I’d expect from a chain that promotes healthier options. To make matters worse, the staff didn’t inform me that certain items I ordered were unavailable until my food was served, which was frustrating as I’d chosen this option for a reason. The lack of communication to us felt careless and added to the overall poor experience. You can tell that the communication between staff is also lacking and they weren’t trained well, as they where cleaning the restaurant while my burger was left on the counter to get cold. When we finally got the burger, we had to ask for our drinks which we ordered before that. While the restaurant was clean and the service was quick, these issues with the food quality and lack of transparency overshadowed any positives. Grill’d needs to improve its gluten-free offerings and ensure better communication with customers. I won’t be rushing back anytime soon. They gave our money back on the burger which was good in the end

Good service and good options for gluten free. Good oil used also, so it can be a regular treat.