*Edit* The owner reached out and refunded. Very quick response but I do wish they would learn how to work with gluten free bread.
I drove 45 mins to get a reuben because they have gluten free bread. I selected "hot" and when I picked my sandwich up, it was untoasted and cold. When I asked why it was cold she said "we don't toast because of contamination" but they could offer to grill or heck, microwave bc its dry and awful.