Hap's Hungry House

Super friendly local place, reasonable prices and fresh food. Gluten Free options are tasty and actually affordable ($0.65 upcharge for GF toast, not $3 LOL) Love this place. Great story behind it as well.

My-oh-my has this place changed in the last 3 years. I did a lot of going back and forth on whether or not to post this review, however my inside voice said it needed to be posted. The experience went as follows. We arrived at Hap's hungry house for breakfast. There was no line up at the front doors, we went inside and were greeted politely. The greeter ask to see our vaccine passports and photo ID no problem there. We were seated no problem, the restaurant was a busy bustle, as it normally is. Our waitress Brie, arrived at the table. She took our drink orders and before we knew it or drinks had arrived at the table. A coffee, a decaf coffee, peppermint tea Etc. It was time to order, as most dining experiences the guests typically would have a few questions about the menu. Namely myself who is celiac. Brie, was very quick to answer we're not a gluten-free kitchen so I don't know how I can help you. I was taken aback by this because where I come from providing assistance in customer service comes very first and foremost. With the number of restaurants that are struggling through covid times one would think that customer service should be one of the pillars of importance for a restaurant. According to Brie this was not in her schedule to be courteous to her customers. She was far too busy to deal with these issues. She begrudgingly took the orders and brought the food out from the kitchen. The eggs benedict on gluten-free toast, cold and throughout the entire breakfast service not once was I asked if I could use more hot water for my tea. There is no question of how the food was, no follow-up on if we were enjoying their meals none of it. Overall here again the food was good, unfortunately this server cost the restaurant four customers that day because with the amount of choices available in todays consumer Marketplace I don't have time to deal with young people that choose not to display a shred customer service. If you don't like your job then find a new one.