Firstly I’d like to personally say a massive thank you to Laura, Magda, Zuzia and Julia for such an amazing and pleasant experience dining at Hard Rock Cafe. I have been to a few hard rock cafes in different countries but this visit to the one in Gdansk was absolutely fantastic! I have coeliac disease so I find it very difficult and stressful to find decent food while on holiday and I couldn’t have asked the staff at this restaurant to do anymore for me! My party and I visited on two occasions for dinner and breakfast and for both times it was consistent and outstanding customer service.
Both managers had well informed me of all may contain gluten dishes or possible exchanges of dishes that could be done for me during our visits. The manager even had mentioned that the pepper on the table could be a may contain and warned me incase it would have gluten in it!
Thank you also to the lovely waitress women who both well informed me that they would let their managers and the kitchen know, that I needed to have completely gluten free dishes made!
Special thank you to Laura who went over and above by taking the time to sit and talk to me about different places to get good gluten free food in Gdansk and had amazing table manner, she had mentioned that she was gluten sensitive and it was very important to her to have gluten free food and this made me feel extremely relaxed about how my dish was being handled!
Will absolutely be telling family and friends to eat here and will absolutely be back again! Thank you so so much to all the hard rock team members and ones mentioned above for the best customer service I’ve received yet!
Dziękuję bardzo! 🩷