Booked for a group Christmas lunch. We'd pre-booked our selections, including allergy requirements, and booked for 1 o'clock. Those of us who'd chosen the carvery had to wait until 2.15 for our main course, as they hadn't cooked what the vegetarian had pre-ordered and we weren't allowed up to the carvery until the "kitchen food" had been served. The dairy and gluten allergy requirements had been mislaid somehow so several dishes had to be returned and replaced. We're not being faddy, these were genuine health issues that could have put my friends in hospital for Christmas. It made them very nervous about trusting what was being served. Sadly we did not have a good experience here and would not come as a group again.