Hartford Baking Co.

I don’t usually eat at this place since I am plant based / GF and there are no options. However, in the month of August I went to the Hartford Baking CO Glastonbury branch to make a purchase for a patient. I purchased 2 loaves of their country sourdough bread. As I was paying, I mentioned to the cashier how sad it made me that they do not carry ANY options that would match my dietary restrictions. The girl kindly said that “they do offer a Gluten Free version of their country sourdough bread” as she handed it to me. I was stunned and asked again if she was 100% certain that bread was GF? She said “yes, absolutely”. I bought it and told her I’d be back for more. As I couldn’t be any happier, I told a few people around about this new discovery. The day later, as I was walking by the WeHa branch I decided to stop by and get some more. To my surprise, I was told that “country sourdough GF bread doesn’t exist”. I kindly mentioned that it does in the Glastonbury branch and that I purchased one a day earlier. A man approached the counter and he introduced himself as the supervisor for the Hartford area and he assured me there’s not such thing as GF bread in their stores. He treated me as I was crazy , let alone the fact that I was 9 months pregnant then and went to ask for a product that was sold to me at the offer location. And you would expect people to treat you nicer. Anyways, I left but was very upset at how I was treated. I called the Glastonbury branch right away and an employee took my name and promised a call back from the manager. Tracy, the manager, called weeks later. She had this attitude. I swear I could not believe this person. I kindly explained how I’m celiac, 9 months pregnant , broke into hives due to her employees negligence, and not only she did NOT apologize , she wanted to be right and make me believe this situation simply “didn’t happen”. That there’s no way someone would sell me a GF bread at their store etc etc. again. Basically told me I made the story up and was crazy. Just calling to complain for the sake of it … like I didn’t have more important things to do at 39 weeks pregnant. I understand mistakes do happen, but the inability of fixing them, or even apologizing it’s beyond my comprehension. Tracy talked on top of me and was extremely rude and condescending. I ended up hanging up and mentioned writing a review about the situation. Anyways, won’t ever step a foot again in these stores and spreading the experience around town as well. Very very disappointed!!!!

Great food and wonderful staff at Glastonbury location. They even have gluten free options for my family with food allergies. We will come to Hartford Baking Co often!! Great experience and food!