Great food and service, but I was shocked to spend $40 on just two Tito's with club soda—an exorbitant price for one person. For context, the mimosa flight I bought for my para to celebrate her outstanding role as a substitute teacher was less than the two drinks I ordered. My gluten-free order also came with hash browns, As a loyal customer who regularly brings my school team here to celebrate, this experience was disappointing. I hope Hash Kitchen addresses these concerns to maintain their usual high standards.
However, Mr. Sullivan reached out in less than 24 hours and was incredibly professional, kind, and knowledgeable. He addressed my concerns promptly and resolved the issue, which I truly appreciate. This level of customer service is rare nowadays and reminded me of the upscale restaurants of the 70s, where individualized care for patrons was the norm. It’s refreshing to see a business prioritize its customers like this, and it has restored my confidence in Hash Kitchen. I look forward to returning with my team.