I’m a fairly regular visitor of Hawkes House. I like the chilled vibe and menu. So I was eagerly awaiting the renovations and new menu to be complete. I took my mum there as my treat to her. No one greeted us or showed us to our reserved table. It’s also no longer table service. We had to find it ourselves. They didn’t have a cocktail menu available as ‘the new ones hadn’t been delivered’. We did order cocktails, but one of the cocktails was unavailable as they didn’t have the ingredients for the new menu? Waited 40 minutes for cocktails to be brought to table.
We both ordered Bibimbap, mine was vegan chicken. However it was not stated on the menu that the vegan chicken was bread crumbed - I’m gluten free, but after waiting some time, I didn’t have the energy to say anything (I’m only intolerant). No one came to check on us after food service, to see if everything was okay with our meal.
I then went to order desserts for myself and my mum at the bar, but was informed the kitchen had closed. It would have been nice to have been told the closure time when ordering at the beginning of the evening, so we could have got our order in earlier (Hawkes House wasn’t due to close until an hour later, so we thought we had plenty of time).
Finally, when paying the bill, again we weren’t asked how our meal was.
I think it’s unfortunate, as I used to love Hawkes House, but sadly that’ll be my last visit.