If I could leave a 0 star review I would. Do not go here if you have any dietary requirements.
I went to a friends birthday dinner 3 weeks ago, I contacted the restaurant weeks beforehand to let them know I’m coeliac, fructose intolerant and vegan. They assured me it was fine and they can accomodate for me. I checked again on the day, and I was reassured again.
The night came and the first two meals came out with onion all through them. They were sent back. I was then told the chef’s don’t know what fructose is. How?! I was then told that they couldn’t do any of the meals for me, and they could just give me some nachos as well as hot chips. I said fine as long as it’s suitable for me. I was assured it was.
The “nachos” came out with just plain corn chips and a little bit of vegan cheese. Which was horrible.
They then sent out the hot chips, and assured me they were gluten free. I took one bite and immediately knew they weren’t gluten free. So I checked the menu online and saw they’re beer battered and definitely not gluten free.
How is this acceptable? I spent the rest of the night with agonising stomach pain from just one chip. It was $60 for the night and what did I get for that?
I’ve contacted head office twice and have not received a single response. For such a serious complaint and to not get a response at all is absolutely abysmal service. And these sorts of errors will likely end up hospitalising somebody and end up in a lawsuit. I will literally never step foot in one of these places again.