Heidi's

Heidi's has been on my bucket list for a while, and after seeing the hype on social media, I was left feeling underwhelmed. Aesthetically, it is a beautiful venue, smaller than I expected. We were early for our booking, and they kindly let us stand inside out of the cold. Tables were promptly cleared, and we were seated. The table was pretty, although they were two different sizes, which was odd for a table of 5 and my fork was dirty. Our drinks order was taken in good time. There were only 2 members of staff, one taking orders and one making drinks. One of our group order a hot chocolate without marshmallows as she is vegetarian, and it arrived with marshmallows. We sent it back, and the server said that she couldn't read her colleagues' writing and double-checked our drinks order. Drinks took a while to come as one server was making drinks for the 12 customers currently in the venue. Afternoon tea arrived promptly and was beautifully presented. We had normal, vegetarian, and gluten-free. The gluten-free sandwiches were lovely with great variety. The scone was the best I have had at an afternoon tea, great size and warm. The cakes and sweet treats were underwhelming. Flapjacks have no place on an afternoon tea, especially two different varieties. They were bland and boring. The chocolate cake was OK, and the cheesecake was flavourless. I ordered a brownie from the case to make up for it and asked for it to be warmed up. One half was slightly warm whilst the other was cold. It was too big for how sweet it was and needed something to offset the sweetness. The pudding options need elevating for such a nice event. Our booking was for 4-6 at around 5ish. The staff began to clear around us, moving tables and sweeping as they had an event. Although I do not think it was the staffs intention, we did feel like we were in the way, even though we still had time on our booking. At around half 5, we felt it was time to leave, and tha5 we couldn't relax and enjoy ourselves with so much going on around us in a small space. I would suggest if you have an event at 6 that you close afternoon tea at 5.30 so that you have an empty space to get ready. It did not make us feel valued whilst we were there. Doing this could ensure that customers are not made to feel like they are in the way. I do think if we had attended earlier in the day, then our experience would have been different, but that shouldn't be the case at any venue.

Lovely pizzas, friendly staff! Catered for our gluten free guest!

Delicious food, best coconut vanilla latte I've ever had! Catered well for my mum with coeliac