My first experience with Herb and Fire was dine-in and it was delicious.
My first experience with having it delivered was atrocious - and not the fault of the delivery driver.
I have dietary restrictions and have to eat GF and DF. This is one of the few places that can accommodate that with vegan cheese.
I ordered the uccello and cheesy bread - both with the gluten free and vegan cheese options. The cheese bread was so burned that we couldn't chew it. You could snap it and it was loud. I took two slices that I pried off of the cheese bread and stacked the whole thing on those two pieces and they never bent. It was entirely inedible. I don't know what it takes to do this, but the almost non-existent vegan cheese was somehow so dried out that it cracked and fell off if you touched it.
The pizza, itself, was better but also disappointing. The sauce went almost up to the edges, as you would expect. The toppings went within an inch and a half of the edge - not quite how I would like it, but acceptable. The vegan cheese, that was bad. It was a solid 2.5-3" from the crust of the pizza. These aren't big pizzas! It was ridiculous.
There's quite an up charge for gluten free crust and another upcharge for dairy free cheese. I don't mind paying extra for food that is safe for me to eat. However, I expect it to be edible.
There are only 3 pizza places in the area that I am aware of that can handle gluten free AND offer dairy free cheese. I was prepped for Her. And Fire to be my go-to. I'll drive an extra 20 minutes to go to Quarantinos if it means not throwing my money at a brick pizza.