Hero Certified Burgers

I was running late one day so l stopped at Hero Burger at Weston rd and hwy 7 and I was really impressed that gluten free buns were available there. The people working there are just amazing very friendly always smiling. Their burgers are so delicious. After that I was stopping there about 3 times a week to pick up burgers. Now I actually Call them before l go and they recognize my voice and when I get there my order is ready. I've been doing this for the last year now and the burgers are always amazing and delicious. Thanks to everyone who works at Hero Burger at Weston and hwy 7 you guys are awesome .

Had previously given this establishment a 3 star ratings but editing to 1 star because of a terrible experience on a delivery order. Have had issues in the past with delivery, so I stopped ordering for a while but decided to try again . While I have eaten in-store recently and it was fine, the quality of food is abysmal on delivery. I usually order a grilled chicken breast and in-restaurant it’s down fresh, but my last delivery order, not only did they put the chicken on a wheat bun when I ordered gluten free (making the chicken inedible to me), but the chicken was obviously reheated and only a portion of what they usually serve. I gave it to several family members to try and they told me it alsotasted reheated, as it obviously looked it. When I called to complain, I was given a simple “sorry” and nothing else. I wanted to reorder through ubereats (at my own cost as they only refunded me $2 plus tax for the bun while the sandwich is $14 total), but I had to prod the worker to give me assurances that if I reordered it would be made properly, so I decided not to order again. As someone with many food intolerances, there are very little restaurants or fast food that cater to my gluten free, diary free diet, so it’s very disappointing when one of the few places can’t make a simple sandwich with right ingredients (literally a grilled chicken breast, a gluten free bun and some ketchup). Thanks to the inept cooks and terrible customer service, I will not be eating there again. Because of my intolerances, family accommodates me and we order from this establishment but we won’t be ordering from here anymore. As my family has never been a fan and only ate here because I could, it hey wont be ordering from Thai fast food place either. .