HiLo An American Eatery

We visited this restaurant after a beautiful hike — the food itself was excellent. However, the experience left much to be desired due to a complete lack of professionalism and accountability from the owner. I have multiple dietary restrictions (gluten, soy, and dairy), which the waiter was kind enough to accommodate when helping me order a combination of sides. He offered gluten-free bread, with no mention of an additional charge, and never explained that ordering sides would be treated as a full entrée. When the bill came, I was shocked to see I’d been charged an entrée price for what were clearly sides, along with an unexpected charge for the bread. Naturally, I asked several times to speak with a manager — only to be told there was no manager on duty. The owner, Peter, was present but flat-out refused multiple times to come out and speak with me, leaving the waiter — who was polite but powerless — to handle the situation alone. I dine out regularly with strict dietary needs and have never encountered this kind of evasive and dismissive behavior from an owner. It was unprofessional and frankly insulting that Peter would not face the customer himself when a clear service issue arose. The waiter ultimately made a small adjustment to the bill, but the experience left a bad taste. Restaurants thrive on trust and transparency — which was severely lacking here. Until Peter learns how to properly engage with guests — especially when he is acting as the manager — I would hesitate to recommend this place to anyone.

Phenomenal hidden gem!! Had no idea this was up the street from us until my wife searched for Valentine dinner options, which if you're looking for an affordable, unique little date option, look no further! Food is delectable, staff is incredibly kind and attentive and atmosphere is wonderful. Cozy without being too compact but plenty of privacy. Be sure to check this out for your next night out and support this small business of Littleton! PS- They have fantastic gluten free options 🙂

Awesome happy hour with deep discounts on beer and wine. Happy hour food specials which are delicious and affordable. The wait staff are outstanding, friendly and helpful. Update 01/01/2025: The happy hour is not as awesome as it used to be but still good and GF pizza crust got pricey and no longer on happy hour Update 03/15/25 They no longer have GF pizza crust. I think they still have GF noodles but I'm not sure, call ahead if gluten is an issue