Hickory's Smokehouse Adel

Came here on our way to an event in Leeds after bigging up Hickory's to my two friends. I couldn't believe the difference compared to the others we have visited. Atmosphere was non-existent, service was shocking and awkward and the food left me really ill and resulted in me being off work today. We were seated outside, and placed a drinks order which took about 20 minutes to arrive (there was only 3 of us...). 4-5 members of staff were milling around the till area constantly but no one came to take our order. One member of staff was even stood talking absolute rubbish to the table next to us, when there are other tables that need serving. My gluten free burger arrived and the presentation compared to usual wasn't great, with the fries thrown on the wooden tray instead of a mug. My friends ordered the sharing platter and for the price was disgusting. No individual plates were offered, so they were left trying to eat off the packed wooden board it came on. Their fries came incorrect and the cups they came in were half stuffed with paper. Scrimping on a very expensive £65 platter was absolutely vile. We were literally robbed. There were also ants on the table and vacated tables left messy - even though as aforementioned, staff loitering by the till and not actually working. Unsure if I'll be back to any Hickory's after this experience. Just awful.

Big shout out to Carly who went above and beyond for me on my visit today. When arriving, she greeted my family and I with a big smile and was very polite throughout the night. I have a gluten intolerance in which she was happy to accommodate for and ensured everything was checked thoroughly so I could enjoy a lovely meal. Will definitely be coming back again soon!!! :)