Hiro 88 | South Lincoln

Manager at this location has many places where he falls short. I do not know the name of the manager I spoke to. But I have a SEVERE allergy to gluten (celiac disease), when I get any gluten in my food (even a crumb) I have a systemic inflammatory response which is in credibly painful for about 3 weeks (give or take depending on how much gluten is in it). I went to this restaurant tonight which is known to be a place that is safe for allergies. When I ordered my food I specified that I needed gluten free food. Then when the food came I asked if it was gluten free and the food runner said yes. The server (which the manager informed me was 2 days out of training, not her fault) did not ask for allergies and the food runner did not double check the ticket. But I offered the information and double checked to make sure I was okay. After eating two pieces of chicken I was informed that it was in fact not gluten free. The server apologized. The manager was not informed (his words, felt like a lie, but I can’t be sure). The food was not taken off of our bill, but since I was with company I waited until they left to talk to the manager to not make a scene. When I brought up how serious of an issue this was and how it could be life threatening to other people and requested that the server and food runner go through extra training, he kept cutting me off and saying he completely understood the disease and the training was extensive. He said he would talk to the server, but kept going back to “the training is extensive” and then said he wasn’t even her manager for the night. This upset me because I wanted the manager to listen to me and not keep interrupting me and making excuses. He did say that she had just completed training. Being new at a job can be extremely stressful, but if this was a peanut allergy, the consequences could have been deadly for that person. And if the training was so extensive, then it should be fresh in her mind. The manager was just very rude and dismissive and now it makes me question if I should ever come to this location again or even this chain of restaurants if this is how a manager treats a medical issue. I am a nursing student and will likely be out of commission for the next week at least and this is impacting my schooling. If I was pregnant then this could have caused a miscarriage. I don’t feel that this was handled with enough grace or gravity. I do not blame the server or food runner for their shortcomings. Since multiple people were at fault I am 100% in the belief that this was a management issue.

gluten free food that tastes amazing!

Love hiro, they have good gluten free options,