Homegrown

Solid sandwiches with gluten free options! Order through the kiosk. Service could be more efficient

Why have gluten free options when you can't make that request on the self serve kiosk?? And the checkout is blocked by a table. Obviously don't want our business.

The food is great - the chicken sandwiches are my favorites, and I love how they have gluten-free and dairy-free options. The only problem with Homegrown is how they seem to have trouble getting my orders right. I've ordered takeout 3 times in the past 3 months and two of them were incorrect - once I ordered a steak bowl with no onions and received a veggie bowl full of onions and no steak. And when I ordered the chicken sandwich on gluten-free bread, I received a vegetarian sandwich on a baguette. I know they're busy during lunch and I do my best to order in advance or go in a bit later to avoid the rush hour. But it's an assembly line with systems in place to minimize human error, so I would expect to receive my orders right at least the majority of the time. Also, there are always multiple orders on the counter so it's not feasible for me to open the bag and unwrap the sandwich every single time to check if it's the right one, and it's aggravating to have to go back and wait for a new one, or eat something that I don't want/like or that could potentially make me sick. I honestly hope Homegrown improves their service so customers can trust the product they receive.