Hopdoddy Burger Bar

Firstly, you can go anywhere and eat great food. It’s not the food that makes the restaurant, it’s the employees and service. What Shane and Alex are to that restaurant can’t be bought. We were a little skeptical and tipped average because you pay before you get your food. That’s on us for thinking we’d have the same experience as elsewhere. But I tell you what, that didn’t stop them from being above and beyond excellent—just wonderful people. The food was amazing and I loved the gluten-free bun, one of the best I’ve had. They were very accommodating! Just treat Shane and Alex well, they are so incredibly awesome 😎 we all know how hard it is to find great customer service these days!

Gluten free bun was AMAZING! Can’t wait to go back

On December 20, 2024 I placed a to-go order with the HopDoddy location at 17623 La Cantera Pkwy Suite 101, San Antonio, TX 78257. When I got home, I found all of the following items wrong with my order: 1. Two of the burgers I requested bacon for (and paid extra for) had no bacon on them. 2. On one of the burgers (the one with no cheddar cheese), they incorrectly put a regular bun on it instead of the gluten free bun that was requested. A person in our party has severe allergy to eggs and dairy/cheese and the bun is made with eggs. The special instructions shown on our receipt even said “Please no cheese or egg products.” underneath this item. 3. On the burger where a gluten free bun with no cheese was requested there was sauce on it. Again sauces are typically made with eggs and/or diary products which our party member has a severe allergic reaction to. Additionally, the instructions said to put the sauce on the side as another party member would have liked it. 4. We asked for no pink in two of the burgers and there was definitely pink in both of them. 5. With so many things wrong in this order, how do we know we got grass fed patties (instead of regular patties) that we requested and paid for (they charge $2.00 extra for grass fed patties)? I tried to call the store location to speak with a manager, however, all I got was an automated system/bot that said “Hello this is Sarah at X location, how may I help you.” Went I spoke into the phone nothing happened and eventually the system just hung up on me. This happened several times. I also tried to contact your other San Antonio location at 1301 N Loop 1604 W #101, San Antonio, TX 78258 and again got the same automated system that did the same thing. This has been a terrible experience and I’ve wasted a lot of time writing the company and this review. The only reason we went to this place was because they are one of the few in San Antonio that offer grass fed beef, but sadly after this experience, we’ll have to look elsewhere.