Hotel Family Strachan Jasná

We spent our summer vacation at the hotel with our 4-year-old son (coeliac - see below). The hotel is absolutely in a phenomenal location. The room with a large terrace has an amazing view of the valley. Afternoon coffees had their charm. In winter, it is a big plus that the hotel is located in a place where the ski tracks split above it, so you can go directly to the slopes from the hotel and on your next trip, you can stop at the outdoor bar! The hotel is at the end of a 17% climb, so in winter only with chains!!! Lots of activities for children outside (the sandpit is small, but it is there. Slide, swing, trampoline, badminton, balloons, goals, etc. Inside there is also a large children's playroom, and in the evening children's fairy tales are shown on the screen in the next room - which is a great benefit. The hotel includes 2 hours of wellness per day (indoor jacuzzi, children's paddling pool, 3 saunas, a cooling bath and my favorite bucket with ice water, a Knaip spa and a lounger for relaxing both inside and outside on the terrace. A masseuse is available for a fee ( 2+masseur) - don't be fooled by the masseuse's weight category, she can really do it :-) !!! CELIAC - GLUTEN-FREE DIET - we chose the hotel because they present themselves on the website as being able to provide a diet, which was essential for us so that we didn't have to deal with food for our son. Unfortunately, despite several confirmations from the reception, no one in the kitchen knew about us. We were assured that the kitchen generally does not use much flour, which I appreciate, and the kitchen actively tried to accommodate us as much as possible. I see as a fundamental flaw in the whole approach that although the kitchen tries to cook gluten-free, the whole effort is destroyed by the way the food is served. I RECOMMEND THE OWNER to send the staff for training on how to behave when serving gluten free food so that there is no secondary contamination! It's a really small detail and can be fixed without costing the hotel any extra money. It is enough to serve gluten-free pastries in their original packaging and not to put ready-made dishes next to gluten-free ones. It once happened that although 99% of the food had allergens marked, there was a scoop in the gluten-free version and not in the other gluten-free food. Logically, every customer "borrows" a ladle from the next bowl, then returns it and THEREFORE devalues ​​- contaminates the gluten-free food. Incomprehensible for a non-coeliac, but unfortunately that's how it is. It would be enough to place gluten-free meals on a separate table with an informative sign that would inform unknowing customers about the risk of contamination. OVERALL I was extremely satisfied with the hotel and everything was in sum for a reasonable price. I also praise the staff and thank them very much for trying to accommodate us as much as possible with a gluten-free diet. We would love to come back here again sometime. I don't mean it badly, but please send the staff to gluten free training - then it will be worth more than 5 stars :-)