Hotel Heinz

We (couple of 42 years old and 37 years old) were guests at the Hotel Heinz at short notice from Saturday to Monday over the Pentecost weekend! We became aware of the hotel years ago on the recommendation of friends and relatives. Now the time had come and we were allowed to be guests in the hotel, the first impression was a very good one. We were warmly welcomed by the friendly staff in the lobby. After a welcome champagne and coffee, we moved into our rooms. Room in the south wing, room 207, was very spacious and very nicely and newly furnished. But what you can expect in this price category! The wellness area is partly beautifully furnished and invites you to relax and feel good! Unfortunately, the older part of the area is in need of renovation here and there, with some defective fittings or unpleasant smells. The new earth sauna, the beach and the outdoor area are very well maintained and beautifully furnished. After a few conversations with the service staff, we were told that part of it is being rebuilt every year, so an outdoor pool is probably planned for next year. This is a nice idea and a sensible concept to create something new and therefore be able to offer it to guests. However, we, as guests, are also of the opinion that a little bit should be invested in the maintenance and renovation of the old part of the wellness and hotel area. The restaurant invites you to linger with a clear menu. Unfortunately we found that the main courses didn't live up to their price. A well-managed, varied wine list leaves nothing to be desired! However, the breakfast buffet deserves special mention. A wide selection of different rolls/bread as well as very tasty gluten-free baked goods, as well as a selection of sausages/cheese/fish. A fruit bar, various types of muesli, yoghurt and vegetables mean nothing stands in the way of a good start to the day! A big thumbs up for this! On the last evening we were once again guests in the hotel bar and were able to use our cocktail voucher. The bartender who was on duty this weekend gave us the impression of being very stressed the evening before. Nevertheless, we ordered more cocktails and espresso. The drinks menu is well stocked and offers a good selection of non-alcoholic and alcoholic cocktails, gin and other drinks. Smaller meals are also offered there. A snack menu, which is offered from 10:30 p.m. to 7:00 a.m., lets you quickly satisfy your midnight hunger with pizza baquette, olives and cheese or other little things. When we asked if we could order a portion of olives and cheese, the bartender said he would have to check whether the kitchen was still occupied. After a few minutes he came back to tell us that the kitchen was no longer occupied and we couldn't get anything! What a shame, we thought. Because it is explicitly advertised on the menu and is also in the room service. You can only say positive things about the other service staff, be it at reception, in the restaurant, in the wellness area or during massage treatments. Always attentive, friendly and accommodating! Overall, it was a nice stay, but unfortunately not everything corresponded to the price/performance ratio. There is still a little room for improvement on the part of the hotel owners. For the reasons described, it is unfortunately only enough for 3.5 - 4 stars. Kind regards from Taunus

The higher the room category, the better the stay - service is great, as is the location and the wellness area, the food is good, but not everyone knows about gluten-free dishes and you have to be careful!