Humpy's Big Island Alehouse

We have these in Alaska. We expected the same service and food. The food was tasty but if you need condiments, it may not happen. The service deserves a zero! You seat yourself. We waited to be served longer than needed. The young lady that finally waited on us was not friendly. She took our order and literally disappeared. The young man that brought our food was nice and helped as much as he could. There were at least four tables waiting to pay as our waitress was MIA. The young man reappeared to help us out. My advice to the restaurant, seat everyone on the same level. If you’re short on good help, at least your guests will get acknowledged. As a guest, I’d advise to sit near the bar. You’ll get waited on there. The views are great. The ambience of this place is great. The food was tasty. We had the eggs Benedict and the omelette. I was thankful for gluten free options. It’s really the service that was bad.

Delicious Pizza. But DO NOT eat here if you have coeliac disease or gluten allergy, they bring the gluten-free pizza with gluten toppings. After the first bite I double checked whether the onions on top are really gluten-free, the answer was “Ohno our gluten-free pizza only has a gluten-free crust, you need to know yourself which of the toppings has gluten”. They then kindly brought another pizza without the fried onions. Service didn’t understand the consequences of serving a “gluten-free pizza” to a gluten allergic customer.