Hyde Away

Not at all happy with the service. Over 45 min for a couple chicken sandwiches that were ordered for take out, ended up giving us the wrong order, messed up a dietary request then had to go back to return food to get refund for meal that would have made me sick because of obvious cross contamination (requested gf food and it was heavily cross contaminated by batter in takeout box) Long version of story: Walked into the pub at aprox 9:30pm. There is a hostess stand at the front door. My husband and I stood there looking around , the bartender looked over but did not acknowledge us, was busy chatting with the other service staff. We grabbed our own menus and sat on a couch in the lounge area. Service staff were around, no one acknowledged us or asked if we needed help. It was not busy in the pub and there was one person sitting at the bar. We wanted to order takeout so we walked to the bar to order. I can not eat gluten and asked the bartender many questions and she seemed sure about her answers to my dietary questions and said she would make a note to the kitchen. I made it clear several times to tell her gluten ingredients will make me sick! I specifically asked if the fries were battered and she said no. I asked again and explained any flour on them will make me sick. I explained that shared deep frier oil does not bother me because the high heat seems to lower cross contamination gluten levels to a ppm level that my system can handle but if fries are battered with anything containing gluten it will make me very ill. We wailed over 45 min for our food. Finally we were handed our food by a different server but upon my inspection it was not what we ordered (I checked the bag before leaving and caught it the bartender did not check it.) While waiting for our proper entrees I started eating the gf Tuna tartar I ordered. The bartender was too busy chatting to friends for me to ask if I needed cutlery or a napkin while still waiting the rest of our food. My husband announced loudly he would just get me cutlery and got up and walked to a service station to get it for me, the bartender just ignored it. While eating the tuna tartar (that they charged an extra $2.00 to substitute the wonton crisps for 5 cucumber slices, which were so thin they that could not hold anything on them) I asked, while still waiting for our correct food, if I could get more cucumbers because there were only 5 super thin slices, not enough for the tartar, she told me that was standard and then walked away to talk to off duty staff members who were hanging out at the bar. Finally our food came out and I was told that the fries had a seasoning on them so the kitchen packed them separately from my meal. I asked the bartender again if the fries had a flour batter and she proceeded to say it was a seasoning, so I asked does it have flour in it and she finally said yes. I told her I can not eat it as it will make me sick (as i explained to her multiple times before I ordered) and then she said they were making me sweet potato fries instead. So now We we’re waiting again for food. Finally got our food and left. Got back to my vrbo and when I open my meal that was marked gf I discovered a fry and a bunch of fry crumbs in the box! I had to return to the pub and ask for a refund. I was so upset because all they did was open the check and take that meal off. My husband said he wanted to have the tip removed because of the bartenders lack of attentiveness, listening and overall carelessness that could have made me sick. They handed me the updated receipt for the refunded sandwich. All the bartender asked was “are you upset?” In which I replied “yes!” My husband request to get the tip refunded fell on deaf ears! Excuses were made about the kitchen being swamped but it was the bartenders overall apathetic demeanour that was frustrating! I have worked many years in the service industry pubs-fine dinning and how they handled this situation is a joke. Customer safety and satisfaction was in no way taken seriously! Extremely disappointed!

A traditional Vermont a pres tavern, that surprises you with excellent food. Way better than the pub good I was expecting. Plenty of delicious gluten free options too. Had a delicious baked Cod topped with crab salad, while my partner had perfectly done lamb chops. Prices are reasonable if you're used to Resort prices or living in the city, but are a bit steep if you're a local. Priced fairly though considering the quality of the food.