I went to this establishment for lunch earlier today seeing that they had gluten free options, however I am very disappointed with the service provided as well as the meal provided. For reference, I have celiac which is a very serious autoimmune issue, not just an allergy.
First, the workers that were helping us (two blondes, I didn’t catch their names) did not have an understanding of a gluten allergy and were not accommodating nor helpful when looking at the menu. They didn’t even know that their main cheese sauce had gluten in it (I had to look up their nutritional menu and show them). The girl taking my order was in fact pushing me to get the regular sauce, and I decided to double check their nutritional menu and saw that, in fact, it did have gluten. It wasn’t even labeled as “may contain” and just straight up indicated that there was gluten.
Second, when the meal was given to us, after eating half of it I discovered that there were breadcrumbs in it. These breadcrumbs were not gluten free, and while I may not have had a lot of these breadcrumbs, even the slightest bit of cross contamination gets me sick. And to add to that, I did eat some, so this is not just a case of cross contamination. Already typing this, I am starting to not feel well and will likely be seriously ill the rest of the day.
This establishment is not celiac friendly for those that have it, and I would highly recommend against going. Noodles & Company in Lake Mary has good gluten free options and I have not gotten sick there in recent years.