i think she is

This place has MAJORLY GONE DOWNHILL. - Shrinkflation (less toppings on Acai Bowls, no chips with sandwiches, no bagels with cream cheese on it--just a small side now) - Poor food options (sandwich menu replaced with smaller less appetizing options, no ability to modify for food restrictions like no pork/bacon or gluten-free bread) - Takes FOREVER (25-30 min prep time for a simple bagel and a smoothie for take out) It seems like they're now more concerned with "pretty" influencer food than actual good food that was tried and true. Very disappointing. I used to spend tons of money there several times a week as a local, and would put up with the slow prep times bc it was good. Now, I barely get a coffee or a smoothie once a week at most, if I do at all. Given the easily accessible competition in the area, the management has made horrible choices in the last month. I can't wait till the new bakery opens up across the street, bc ITSI just isn't it anymore.

My partner and I were visiting from Boston, and we wanted to check out a local queer-owned coffee shop. Itsi far exceeded our expectations!! Staff were so kind to us, and very patient with all of my questions as a gluten free person. They get gluten free items delivered from a local gluten free bakery and the pastries were so tasty! The coffee was really great as well and they had a variety of flavor options. Highly recommend, we will definitely be back!!