I really wanted to enjoy this place. The location is great, and the menu had a ton of options (especially those who are gluten free!) it took us about 10 minutes for someone to acknowledge we were standing and waiting to give our name for our reservations. Didn’t think too much of it, since it’s summer and they were busy. I got the Cacio e Pepe with a side of a meatball. Before the guy put my plate all the way down, I saw a huge hair in the food. And the meatball (which I had to laugh) was just a meatball - plain not in sauce. I told them about the hair and they apologized and asked if I wanted them to make another dish, I said yes. They also took away the lone meatball too. They did apologize and about 7 minutes later, brought out a “new” dish and sauced meatball. I hope this was truly a different dish and they just didn’t remove the hair and gave me the same dish. I rarely ever send things back or complain at all, because of this reason. I am giving 3 stars because even though things happen, and there was an apology, usually when things are wrong with your food, the restaurant either comps the dish or gives something like a free dessert. That did not happen here; I don’t even think it crossed the waiters mind.