Ichigo Ichie

We took the entire family for dinner last night to celebrate a birthday and one member of our party is celiac (and pregnant). The server informed us that the gluten free meal would be prepared in the kitchen. Once our food finished being prepared on the hot grill, her food never came. We asked the server and he said he would check. I’m not sure how much time passed at this point, but the majority of our party had finished eating. My brother spoke with the manager and asked about her meal, he initially said the delay was due to the careful measures they take in the kitchen. Then he said the server forgot to enter the order —our server was very kind, and was running all over the restaurant. These things happen, but when the ENTIRE group is finished when her meal was brought out, you would expect the meal to be comped. The manager refused initially and eventually took off 50% of her meal. THREE minutes after her meal was served, they offered us to-go boxes. We frequent this restaurant often, but sadly —this is not how you handle a mistake on their side.

It's currently my favorite Hibachi restaurant lol People are professional and fun. Very clean also. Oh! And they will do prepare a gluten free Hibachi meal in the kitchen so it doesn't mix with the soy sauce.