Ike's Love & Sandwiches

Sandwiches here are amazing! Super tasty and you can get them delivered to your door. They have a good range of veggie options which is appreciated. They also have gluten free options. Sandwiches are pricey, you can easily pay between £17-£19 for just a sandwich. They are big and filling though. Recommend as a one off or treat.

I don't really like leaving bad reviews...especially for something like this. I ordered through their website for office catering (20 sandwiches). In their office catering menu, there is a space for special instructions. Some folks have food allergies, so I asked for the sandwiches to be marked with names to distinguish them from the rest. I was also given the option to pick chips. I called the Polk street location to ensure my order was received and to confirm instructions. The line is dead and does not work. I reached out via website contact (twice) and have not heard a response back, either. One was to confirm the order, the other to state that my order was wrong/request a follow-up. When I received my order...it was wrong. Nothing was labeled. The folks with food allergies were unable to eat their food because of questionable contents. No one received the chips they ordered. We only received Voodoo and Salt & Vinegar. Missing Jalapeno, Maui Onion, Sea Salt, and Voodoo Heat. The gluten-free sandwiches were not even labeled. On top of that, we were missing a sandwich. The sandwiches themselves were not really that great and bland. I have eaten an Ike's sandwich from their San Mateo location, and it was good. It just sucks that the quality and customer services of the franchise have really gone down. I don't know if I would order catering from Ike's again since there has been no follow-up from the company about my order. EDIT: They asked me to contact them through their website...but I already did? I don't know where the original 2 messages I sent through that contact us space went. Ike's sandwiches on Polk, can you please respond to the original message(s) I sent through the "Contact Us" space on the website? It was a quite lengthy message that included all the details of my order. I am more than happy to work with you to resolve this. Thank you. EDIT: Hi! So I reached out to them in their contact us part and...no reply back. So, customer service for this space (in regards to their virtual side) is awful. EDIT: Ok...so they finally got back to me on 5/23. Almost a month later. Turns out my email went to their spam folder. They are working on resolving this with me. I updated my review to 2 stars since they are assisting me and are actively trying. I am going to give this place a try again in the future.