Industry Lane Eatery

Spacious industrial chic cafe with great choice of food. Ingredients are listed and good gluten free options

I went to this place with 11 others for my birthday. I ordered 4 drinks at the start and then food from a young staff member. I was very clear about ordering Ice Coffee and checking that they did not put syrup or sugar in it. I also put in an order for lunch on the same table and checked that no sugar was in what we ordered. I also cleared with the staff that it would be okay to share a non sugar, gluten free birthday cake after lunch. The staff arrived with the other drinks and an Iced Chocolate (laden with syrup, and whipped cream), which my daughter took, as she had ordered this just after me. I then checked with the young waiter to let him know that I was still waiting on my Iced Coffee, not an Iced Chocolate and pointed to my sister and her husbands drinks - their Iced coffees. About 10 minutes later an older staff member arrived with the original till docket and another syrupy creamy Iced Chocolate to insist I had ordered it and should have it. I let her know I did not want it and was waiting on my sugar free Iced Coffee - again pointing to the Iced Coffees. She showed me the docket and insisted she was right and that I had paid for it and had to have it. One of our group was confused at the ladies insistence we drink it and thought it was an 'extra' drink (she was at the other end of the table said she would take it). The waitress said I could not have my Iced Coffee unless I ordered it again - the worst service I have had for a long time and such a lack of regard for the customer!

Great gluten free options