I was a first-time visitor and the lady working was very nice and genuine. She took me on a little tour of the place to show me how the products were categorized. I love how all the products have what specific allergy-free it is so it's easy to figure out. I picked up the Hawaiian rolls and I highly recommend, they also come in fresh depending on the day. This bakery will satisfy your gluten-free needs and more, I definitely would sign up for their rewards.