Jaide & Joel's Baking Co.

We are from North Vancouver and every time we go to Kelowna, we make a trip out to Jaide & Joel's Baking Co. Everything they sell is amazing! I am plant based and celiac and this place for me is heaven. Aside from the sweets, We particularly love the pizza crusts and cheese, jalapeño bread!

While their donuts are decent for Gluten Free we've had their cookies twice now and Both times they've been so under cooked the middle is basically raw. Not a great experience with the cookies. 9/10 reccomend the donuts though.

We travelled to Kelowna from the coast on Sunday May 4th for a day trip. My sister in law has Celiac disease so finding bakeries like this can be a really special treat for her. We ordered and while we were waiting for our food one of the staff started shouting at a woman who wanted to read us a "bible verse". We were handling the situation, and weren't upset at all, but she got really loud and threw the woman out somewhat unceremoniously. Once the food was ready we noticed my brother in law wasn't eating his, and it was because he had left his carbonated drink in his vehicle and can't eat without it due to his acalasia. As there were no carbonated drinks on their menu, or even a cooler with some to purchase, he went to the car to get it and tried to rejoin us to eat. The same woman started angrily yelling at us again and said the same thing I read in another review - no outside food or drink. And while I understand the concerns, I really do NOT believe that having a beverage in a container is going to cause an airborne allergic reaction in anyone. His wife has Celiac and so we all take safety very seriously. It was basically made to seem like we were willfully endangering peoples lives by him having some pop. I explained it was for a medical condition but she was insistent and angry. My husband responded to her attitude and when she heard him speak she jumped all over him too. At this point we all stood up and left. This woman needs a serious lesson in how to handle humans, kindness, professionalism, customer service, manners, delivery and anything else that would help her learn there are ways to handle situations that don't result in her shouting at her customers from behind the counter. Walking over and calmly explaining their policy would have been much better, instead we were treated like we were criminals. As we left and rounded the corner outside she also stood in the window staring at us with a very strange smile on here face that I can only say must have been very passive aggressive. Very disappointed as we made a point of including this in our day trip and never should have been treated that way.