Japonais Bistro

Taylor and the rest of the wait-staff were efficient, prompt, and delightful. Taylor was easily able to guide us through the menu to ensure that the one (of six) guests was not excluded because of her gluten sensitivity. The meal was beautifully presented, clearly very fresh, and delicious. Thanks for making it such a lovely evening for us!

Beautiful, fresh food with friendly and efficient staff. Love that they provide delicious gluten free options! Both the hot stone Wagyu beef and pressed salmon sushi were stars of the evening.

UPDATE: I commend this establishment for taking steps to better the guest experience here. It is nice to have an experience where a negative experience is taken seriously and actually used to create some change. Ella in particular is amazing. She has incredible knowledge. She was very attentive and we had a lovely conversation. Businesses need to value employees like her as this is who everyone should be striving to be. Thank you Ella! INITIAL: I am incredibly disappointed. As someone with severe Celiac's Disease I was overjoyed to find a place serving truly gluten free options which did not give me an allergic reaction. However, it is IMPOSSIBLE to be served here. I have tried to bring my family here 3 separate times and all 3 occasions I have not been able to get a table. The first time, we were not even acknowledged when we came in. Not a "hello", "just a minute" or anything. We had staff members walk by multiple times without a word so after waiting for 10 minutes we left. The second time I made a reservation online and then called to confirm the reservation. When we arrived at 7:57 for our 8:00 reservation we were told they had seated someone at our table but they knew they had to be out by 8:00. We were then told to stand to the side and wait. At 8:20 we still had no table, were not offered any compensation or even apologized to by staff or a manger for the inconvenience. I was called at roughly 8:35 after we had already left for another establishment. I was told they would make it up to us and they would go above and beyond. So when we came the third time, we were told there were no tables available for at least an hour. I explained our prior experiences and what we were told but still they had nothing available for at least an hour (there were three tables available because of reservations which we were told were not for another hour but they couldn't seat us). I find it interesting that when I had a reservation made, another guest was given the option to use the table under a time constraint (and still go over that time constraint) but we were not offered the same option. I am at a loss. How can we get a table here? As someone who has extremely limited options within the city, it was devastating to be turned away multiple times in three completely separate situations and continually be told they would "make it up to us" with no follow through. My family typically has to end up where I can not eat. I end up sitting and watching them eat and will wait until we go home.